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Overview

Summary

This package enhances the OTOBO FAQ Package with Elasticsearch capabilities.

Configuration

System requirements

Framework

OTOBO 11.0.x

Packages

FAQ 11.0.6

Third-party software

Not applicable

Basic Configuration

Open the Package Manager module from the Administration group in the Agent Interface. Select the package named Elasticsearch-FAQ from the Online Repository. Click the associated Install link on that line and respond affirmatively to any confirmation questions that may follow.

Execute the console command bin/otobo.Console.pl Maint::Elasticsearch::Migration –target f

Custom Configuration and Advanced Features

Through the Elasticsearch::QuickSearchShow###FAQ system configuration setting, the QuickSearch frontend feature’s table containing the Elasticsearch results can be adjusted in terms of fields, column titles, and the maximum number of items displayed.

Configuration Reference

Core::Elasticsearch::Settings

Elasticsearch::FAQSearchFields

Fields of the faq index, used for the fulltext search. Fields are also stored, but are not mandatory for the overall functionality. Inclusion of attachments can be disabled by setting the entry to 0 or deleting it.

Elasticsearch::QuickSearchShow###FAQ

Objects to search for, how many entries and which attributs to show. FAQ attributes have to explicitly be stored via Elasticsearch.

Elasticsearch::IndexSettings###FAQ

Number of shards (NS), replicas (NR) and fields limit for the index ‘faq’.

Elasticsearch::FAQStoreFields

Fields stored in the faq index which are used for other things besides fulltext searches. For the complete functionality all fields are mandatory.

Core::Event::FAQ

FAQ::EventModulePost###9800-GenericInterface

Performs the configured action for each event (as an Invoker) for each configured Webservice.

Frontend::Admin

Events###FAQ

List of all Package events to be displayed in the GUI.

GenericInterface::Invoker::ModuleRegistration

GenericInterface::Invoker::Module###Elasticsearch::FAQManagement

GenericInterface module registration for the invoker layer.

About

Contact

Rother OSS GmbH

Email: hello@otobo.io

Web: https://otobo.io

Version

Author: Rother OSS GmbH / Version: 11.0 / Date of release: 2026-04-17

Index